Glossary

General terms

Storefront / customer website — the public shop where customers browse and order.

Admin portal — the private, staff-only console for running the shop.

Fulfilment — how an order reaches the customer: collection (pickup) or delivery.

Slot — a bookable time window for collection or delivery, with a limited capacity.

Weight band — a fixed size a cut is sold in, such as 500 g or 1 kg.

Preparation option — a choice on a product, such as mincing or bone in/out, sometimes with a surcharge.

Reservation / hold — a temporary claim on stock and a slot (30 minutes) while a customer pays.

Allocation — the amount of a product the shop has published as available for a given day.

Reserved — the part of an allocation already claimed by confirmed orders.

Remaining — allocation minus reserved: what is still buyable.

Order statuses

Awaiting approval — a (usually pay-on-collection) order waiting for staff to approve.

Confirmed — an approved / paid order, committed and queued for its slot.

Rejected — an order staff declined; its stock and slot are released.

Cancelled — an order that will not proceed.

Fulfilment stages

Scheduled — confirmed and queued for its slot.

Preparing — staff are cutting and packing it.

Ready — ready for collection, or ready to go out for delivery.

Out for delivery — a driver is delivering it.

Collected — the customer has picked it up.

Delivered — it has been delivered.

Payment statuses

Paid — payment has been received.

Unpaid — no payment yet (for example a pay-on-collection order).

Refunded — money has been returned to the customer.

Deposit — a part-payment recorded against an order.

Customer trust

New — a recent customer with little history.

Trusted — a reliable customer.

Restricted — a customer being limited, for example after repeated no-shows.

No-show — an order the customer failed to collect.

Channels & assistant

Channel — a way customers reach the shop: the web chat, WhatsApp or the voice line.

Can answer — the switch that lets the AI assistant reply to customers.

Can take orders — the switch that lets the assistant help place orders (needs "Can answer" on).

Suppression / do not contact — the list of customers who have opted out of being messaged.

Behind the scenes

Activity log — the audit trail of every action, with who, when and why.

Media storage — where product and site images are kept; photos upload there through a secure, time-limited link.

Two-factor (MFA) — the second sign-in step: a six-digit code from an authenticator app, required alongside the password for the admin portal.