Payment & confirmation
Paying by card or on collection, what a cancelled payment means, and the order confirmation and receipt.
After the customer submits checkout, the order is placed and payment is handled.
The two payment routes
Most orders are paid by card. The customer is sent to a secure payment page (powered by Stripe) to enter their card details. Any first-order discount is applied here automatically. Once payment succeeds they are returned to the order confirmation page.
Nothing is charged twice
The checkout is built so that refreshing, retrying or a slow connection cannot create a duplicate order or a double charge.
If a payment is cancelled
If the customer closes the card page or payment fails, they are returned to checkout with a clear message: "Payment was not completed. Order [number] is still held for you. Nothing has been charged — you can try again below." The 30-minute hold keeps their stock and slot reserved while they retry.
The confirmation page
A successful order shows a confirmation page with:
- The order number
- The items, quantities and total
- The collection or delivery details (date and slot)
- The customer's contact details
- What happens next
The receipt
From the confirmation (or their account) the customer can open a receipt — a clean, printable summary of the order and totals they can save or print.
Email confirmation
The customer also receives an email confirmation and updates at the address they entered. If the shop needs the email verified first, the customer is asked to enter a six-digit code sent to that address before the order completes — see Accounts.
Next
The customer can now follow the order's progress — see Tracking orders.